Replacement Products and Refunds

Should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals, and accessories within 14 (fourteen) days of the delivery of the Product to you. The Company will replace any damaged or faulty Product or an incorrect Product with a new product within a reasonable amount of time. We will collect your product for you at no charge. Once we have received and inspected the product(s) and validated your return, we will exchange or refund you, depending on your preference.

Items with seals on them will not be accepted back if the seal is broken. This will be regarded as a used item.

Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g., credit card or Electronic Funds Transfer.

A refund can take up to 14 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.