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Replacement Products and Refunds
Should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals and accessories within 14 (fourteen) days of the delivery of the Product to you. The Company will replace any damaged or faulty Product or an incorrect Product with a new Product within a reasonable amount of time. We will collect your product for you at no charge. Once we have received and inspected the product(s) and validated your return, we will exchange or refund you, depending on your preference.
Items with seals on them such as laptops, cell phones etc will not be accepted back if the seal is broken. This will be regarded as a used item.
Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, store card or EFT.
A refund can take up to 14 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.
To the extent that the Products are altered, contrary to the instructions, or after having been delivered to the delivery address stipulated by you, the Products or property in which the Products are installed have been subjected to misuse or abuse, the Company and/or manufacturer of the Products will not be obliged to honour any warranties applicable to such Products.
Warranties do not apply to ordinary wear and tear.